Last updated: May 2026
At Avyoraa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information in accordance with the Information Technology Act, 2000.
1. Information We Collect
- Account information: Name, email address, phone number, and password (hashed)
- Order information: Shipping address, billing details, and order history
- Payment information: Processed securely via Razorpay or PhonePe — we never store card numbers
- Device information: IP address, browser type, operating system, and referring URLs
- Cookies & usage data: Pages visited, time spent, and interactions on our site
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to your customer service inquiries
- To personalise your shopping experience
- To send promotional emails (with your consent; you may unsubscribe at any time)
- To detect and prevent fraud and abuse
3. Third-Party Services
- Razorpay / PhonePe: Payment processing
- Shiprocket: Order fulfilment and shipping
- Google Analytics: Website analytics (anonymised data)
We do not sell your personal data to third parties.
4. Data Security
We implement SSL encryption, hashed passwords, and access controls. In the event of a data breach, we will notify affected users as required by law.
5. Contact Us
For privacy-related queries, email [email protected]. We respond within 30 days.