AVYORAA

Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Standard delivery takes 4–7 business days. Express delivery (where available) takes 2–3 business days.

Do you offer Cash on Delivery?

Yes, COD is available on most PIN codes. Select COD at checkout.

How do I track my order?

You'll receive a tracking link via email and WhatsApp once your order is dispatched. You can also use our Track Order page.

Products

Are your products nickel-free?

Yes, all Avyoraa jewellery is made with hypoallergenic, nickel-free metals.

How long does the plating last?

With proper care, our gold/rose-gold plating lasts 1–2 years. Avoid contact with water, perfume, and sweat.

Do you offer size customisation?

Ring sizes are listed on each product page. We currently don't offer custom sizing.

Returns & Refunds

Can I return a product?

We have a No Returns Policy for change of mind. However, we replace items with genuine defects. See our Returns Policy for details.

What if my item arrives damaged?

Record an unboxing video and contact us within 7 days. We'll replace it free of charge.

Care

How do I care for my jewellery?

Store in the provided pouch or an airtight container. Avoid water, perfume, and harsh chemicals. Wipe with a soft cloth after wearing. See our Care Guide for full details.